Oh no! Please try resetting your password initially. If this still doesn't work please contact our Customer Service team with your account details and we'll try and help!
Do I Need To Set Up An Account To Make An Order?
You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.
Is My Personal Information Kept Private?
How Do I Cancel My Order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, we may be able to cancel your order before it’s processed.
Can I Track My Order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. Also, you can track your order through Track Your Order page.
Experiencing Problems Paying?
Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!
My Discount Code Didn't Work?
Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and checks that the code is still in date and has not expired. Secondly, please check the T&Cs of your code, if the item is in sale or in a certain category the discount may not be valid on this product.
If it’s still not working, please contact our Customer Service team with your discount code and we will be able to advise you further.
My Order Has Arrived But It’s Not As I Expected. What Can I Do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. We’ll respond within 48 hours