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Shipping and Returns


Each shoe is made to order in Kenya and can take up to 2 weeks to reach you. We guarantee it will be worth your wait. Tracking details will be sent to you immediately they are available. Shipping fees below:

Fee (under £40)
Fee (over £40)
UK £10 Free
Europe  £10


North America and Rest of World £10



If you have any queries regarding your shipment please email us at and include your order number. 

You can use the Royal Mail site to track your order (tracking numbers can be found on the shipment notification email e.g. EXH545554533GB). If you have not received a tracking number please contact 


Buying shoes online can be tricky, thats why we have a 30-day trial period. If it's not right for you, return it easily and no questions asked. You may return new, unworn or unused products which you wish to exchange or return. Please contact with your order reference number and we will arrange your refund and return or exchange. 

Our Packaging:

All our shoes come with a limited edition shoe bags. You can use it for toiletries or taking your Kitu Kali shoes around with you.