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Shipping and Returns


We have a fulfilment centre in the UK which has most our stock. If your item is in stock in the UK, your order should arrive within 3 working days if you're based in the UK, and 5 working days if based in Europe. Otherwise, your order will be shipped from Kenya and can take up to 7 working days to reach you. We guarantee it will be worth your wait. Tracking details will be sent to you immediately they are available. 

Shipping is free for all orders above £40 / €46 / $55 otherwise will cost £10 /  €11 / $14 to anywhere in the world. 

If you have any queries regarding your shipment please email us at and include your order number. 


Buying shoes and apparel online can be tricky, that's why we have a 30-day trial period. If it's not right for you, return it easily and no questions asked. You may return new, unworn or unused products which you wish to exchange or return. If you are requesting a return for refund or an exchange, the quickest way to get this sorted will be to fill out our exchange form and the team will action your request immediately. 

Our Packaging:

All our shoes come with a unique limited edition African fabric shoe bag so you can carry your Kitu Kalis in style!